7Signs Casino - Povlačenje igrača je odloženo.

Hello,

The withdrawal was requested on October 6, 2025, at 10:39 AM. To date, the money hasn't been sent and is "pending," waiting to be processed. Chat and email support repeatedly ask for patience. They say the money is in safe hands and will be sent soon. They're experiencing an increased volume of withdrawal requests. I've often waited 2-3 business days, but more than two weeks is still too long.

Therefore, I'm hoping for some help from you, since the casino is supposed to be "not bad."

Thank you and kind regards.

Hallo,

die Auszahlung wurde am 6.10.2025 um 10:39 beantragt. Bis heute ist das Geld nicht gesendet worden und es hängt in der "Schwebe" und wartet auf Bearbeitung. Der Chat und E-Mail Support bittet jedes Mal um Geduld. Sagt dass das Geld in sicheren Händen wäre und bald gesendet wird. Sie haben ein erhöhtes Aufkommen ans Auszahlungsanträgen. Ich habe schon öfter mal 2-3 Werktage gewartet , aber über zwei Wochen sind dann doch zu lange.

Daher erhoffe ich mir Hilfe von euch, da das Casino ja eigentlich "kein schlechtes" sein soll.

Danke und liebe Grüße.

Important Notice:

Casino.Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino.Guru and makes such a request, do not share any information.

We only contact players through this official complaint thread or via @casino.guru email addresses. Always check the sender’s domain and verify your resolver’s email by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear Poldiii, 

Thank you very much for submitting your complaint. I’m sorry to hear about your problem with 7Signs Casino. Please allow me to ask you a few questions, so I can understand the whole situation completely.  

• Have you made any successful withdrawals before?  
• Could you please confirm that you have passed the KYC verification? 
• Have you accumulated your winnings with or without an active bonus? 

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply. 

Best regards, 

Katarina

Hello,

thanks for the reply.

May I ask if you have already contacted us, since the payout has now been processed "suddenly."

This is for my records and to put the casino on the "blacklist."

Thanks.

Kind regards

Hallo,

danke für die Antwort.

Darf ich fragen, ob du schon Kontakt aufgenommen hast, da die Auszahlung "plötzlich" jetzt bearbeitet wurde.

Das ist für meine Unterlagen und um das Casino auf die "Black-Liste" zu setzen.

Danke.

Freundliche Grüße

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Poldiii,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Katarina