1xBit Casino - Igračev račun je zatvoren nakon dobitne opklade.

I won a 440usd bet and another 120usd bet and they instantly closed my session, I try to access my account and it says "login error, wrong password and username", I NEVER changed the username and password and as soon as I won a big bet they block my access to my account, I contacted support and they told me to send an email, I sent an email and no one answered me. I don't know what to do anymore, honestly... I would like you to intervene for me, because otherwise you won't take me seriously and you will keep my money UNFAIRLY and without any justification.

Claim ID: #8566301

I don't have any screenshots of the bets or anything because I thought that with the amount of good reviews there were, I wouldn't have any problems.

Gane una apuesta de 440usd y otra de 120usd y instantaneamente cerraron mi sesion, intento acceder a mi cuenta y me figura "error de inicio contraseña y usuario erroneos", JAMAS modifique el usuario y la contraseña y apenas gano una apuesta grande me bloquean el acceso a mi cuenta, me contacto a soporte y me dicen que envie un email, envio email y no me responde nadie. ya no se que hacer la verdad.. me gustaria que intervengan ustedes por mi, porque sino no me van a tomar en serio y se van a quedar con mi dinero INJUSTAMENTE y sin ningun tipo de justificacion.

ID de reclamo: #8566301

No tengo capturas de las apuestas ni nada porque pense que con la cantidad de review buenas que habia no iba a tener ningun problema

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with 1xBit Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Could you please advise how long you were a player at the casino and when exactly your account was blocked?
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
• Did you achieve your current balance with the help of a bonus?

Thank you very much in advance for your reply.

Best regards,

Tomas

Important Notice: Casino.Guru will never ask you to make payments or grant access to your accounts in order to complete KYC on your behalf. If anyone claims to be from Casino.Guru and requests such information, do not share anything with them.

All communication from us will be through this official complaint thread or the official email addresses provided in your case. Please always check the domain of any email you receive and verify that it truly comes from us. You can confirm this by clicking on your complaint resolver’s profile.

If you notice anything suspicious, don’t hesitate to reach out to us directly.

Thank you for your patience, and stay safe.

Dear claudiopavon,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Tomas
Casino.Guru