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Dear Dominik,

Thank you very much for submitting your query. Have you contacted the casino regarding this issue already?

I have checked the website and this is what I found:

"You can contact us:

By e-mail: [email protected] (around the clock)

Calling: +371 20005811 (weekdays 09:00 - 17:00)

During Covid-19, the customer support number may not be available at all times for out-of-office work. Please use chat or email as your primary method of communication.

Write to us Live chatting (daily 09:00 - 23:59)"

Please let us know if this advice was helpful. Looking forward to hearing from you.

Best regards,

Petronela

Dear Dominik,

We are extending the timer by 7 days. Please, do not hesitate to contact us if you need any assistance or help, otherwise, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.