prvobitno deponovano oko 500 €. Kao i uvek, pošto sam dobro upoznat sa procesom, želeo sam da podnesem kyc dokumente što je pre moguće. U kojoj sam dostavio vozačku dozvolu, ličnu kartu, pasoš, izvode iz banke, račun za komunalije, kao i screen snimke mog bankovnog računa na kojima se vidi IBAN. Nagradio sam svoja sredstva do 1200 dakle 700 profita.
čekao puna 72 sata i kontaktirao njihov online chat u kojem su odobrili dokumente dok sam ja čekao! Odlično! Tada mi je rečeno da je moj račun potpuno verifikovan i da sam obradio 2 isplate.
oba su tada odbijena, sa 4 konfliktna e-poruka za svako povlačenje koje je navedeno u svakoj zasebnoj e-poruci, moje povlačenje je otkazano jer moj račun nije verificiran, otkazan jer se vratio na drugi način plaćanja (nije, učinjeno je putem istog ibana putem bankovnog transfera), drugi je naveo da mogu samo jedno povlačenje, a drugi je naveo da nisam ispunio uslove bonusa (nikad nisam imao niti koristio bonus!)
Ponovo sam ih kontaktirao i rečeno mi je da moj račun treba dalju provjeru, fotografiju na kojoj držim pasoš. Ovo je potvrđeno u roku od 2 dana, a 11. decembra je izvršeno još jedno povlačenje za 500. Prema tamošnjim uslovima, koliko god zvuči, imaju vremena do 17 sati večeras i 72 sata će isteći. Kontaktirao sam ih i rekao da je moj račun verifikovan i da je moje povlačenje na čekanju. Izgubio sam povjerenje da će se to dogoditi i samo čekam da se pojavi sljedeći izgovor. Svi e-mailovi, dnevnici razgovora itd. su sačuvani. Ukratko, prošlo je skoro 3 nedelje i još uvek nisam uspeo da povučem novac, iako sada kažu da je moj nalog u potpunosti verifikovan.
initially deposited around €500. As always as I am well aware of the process I wanted to submit the kyc documents as early as possible. In which I submitted driving license, ID card, passport, bank statements, a utility bill, as well as screen shots of my bank account showing the IBAN. I built my funds up to 1200 so 700 profit.
waited the full 72 hours and the contacted their online chat in which they approved the documents while I waited! Great! I was then told my account was full verified and I processed 2 withdrawals.
both were then rejected, with 4 conflicting emails for each withdrawal that stated on each separate email, my withdrawal was cancelled as my account isn’t verified, cancelled because it was back to a different payment method (it wasn’t, it was done via the same iban via bank transfer), another stated I can only do one withdrawal at a time and another stating I had not met the bonus terms (never had or used a bonus!)
I contacted them again and was told my account needs further verification, a photo of me holding up my passport. This was verified within 2 days, and another withdrawal for 500 was made on 11th December. As per there terms, as long as it sounds, they have until 5pm this evening and the 72 hours will be up. I contacted them and said my account is verified and my withdrawal pending. I have lost confidence this will happen and I am just waiting for the next excuse to appear. All the emails, chat logs etc have been saved. In short it’s been 3 weeks nearly and I’ve yet still to have a successful withdrawal, even though they now state my account is fully verified.
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