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I did the withdrawal so far I haven't received anything the were approved the withdrawal was approved I contacted chat they said to wait two more days and it's been past then so I contacted again yesterday then they told me to wait another 8 days I don't know anymore what to do because when I deposited it was seconds to deposit but for withdrawal I have to be thinking because of this embarrassment....

Fiz o levantamento até agora não recebi nada os foram aprovados o levantamento foi aprovado entrei em contato com chat eles falaram pra esperar mais dois dias e já se passaram daí então entrei em contato novamente ontem daí me falaram pra esperar mais 8 dias eu não sei mais o que fazer pois quando depositei foi segundos pra depositar mas pra levantamento tenho que está pensando por esse constrangimento....

Dear petininho19,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

14 days have passed and now what you have to say thinks that patience and everything, if they don't solve my problem and pay me everything I won, they just return the money I deposited it's already becoming a boring case where the customer has to be patient and just wait so many days then the days pass the deadline ends you give more days and days of deadline save me patience please and there is no such thing as delay because I deposited it was fast to withdraw the maximum it has to be 2 business days just winding

14 dias já se passaram e agora o você tem a dizer acha que que paciência e tudo se não vão resolver meu problema e me pagar tudo que ganhei so devolve mue o dinheiro que depositei já está ficando um caso chato onde o cliente tem que ser paciente e só esperar tantos dias daí os dias passam o prazo acaba vocês voltam a dar mais dias e dias de prazo me poupe a paciência por favor e não existe essa de que demora pois eu depositei foi rápido pra sacar o máximo tem que ser 2 dias úteis só enrolação

Dear petininho19,

Have you received your withdrawal from the casino yet?

Dear petininho19,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, we’re forced to close this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.