Zoccer Casino - Pelaajan tili suljetaan käteispalautuksen jälkeen.

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please understand that we can’t penalize the casino for closing your account. Casinos, in general, have the right to restrict or even close players’ accounts if they suspect irregular play or other questionable activities, or for no reason at all.

· Could you please advise if you had any remaining real money balance in your casino account?

Thank you in advance for your reply.

Best regards

Attila

Thank you for your reply.

Yes I did. Just over 4k in real money. They won't reply now.

Can you assist please?

Thank you very much for your reply. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Could you please advise which games you focused on - slots, live casino, sports betting, etc.?
• Did you pass the verification before you lost access to the account?
• Did you accumulate your winnings with or without an active bonus?

I hope we will be able to help you resolve this issue as soon as possible.

Thank you very much in advance for your reply.

Best regards,

Attila

Hi.

Slots.

Yes fully verified.

Without a bonus.

Thank you for your reply. Could you please forward your communication with the casino in relation to this issue? You can reach me via email at attila.g@casino.guru, or you can post screenshots here.

Thank you for your patience and cooperation.

Emailing now 🙏

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Mirka (miroslava.d@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Attila

Dear ukrainianrig60,

My name is Mirka, and I will be assisting you in solving this case. Now I would like to invite Zoccer Casino representative to join this conversation.

Dear Zoccer Casino,

Could you please provide clarification regarding this case? Please also include supporting evidence.

Thank you in advance.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Thank you Mirka - The casino hasn't contacted me at all. Very frustrating.

Dear ukrainianrig60,

We are trying to get in touch with the casino outside of this thread. I will notify you, if there are any updates.

Really appreciate it 🙏 thank you

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear ukrainianrig60,

Unfortunately, despite our repeated attempts to contact the casino through several available channels, we have not received any response regarding your complaint. Without the casino’s cooperation, we are unable to properly investigate the issue.

As we have already extended the response period several times and exhausted the available means of contact, I am now forced to close the complaint as unresolved due to the casino’s failure to respond. I understand that this is not the outcome you were hoping for, and I am sorry that we could not help you obtain a direct resolution. Should the casino decide to respond at a later stage, we remain open to reopening the complaint and continuing the investigation.

Thank you for your patience and cooperation throughout the process.

Best regards,

Mirka