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Dear Liezel,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please understand that you submitted a complaint to Casino.guru forum and not to ZAR Casino, therefore we cannot do this for you.

Do I understand correctly that you have created more than one account at this casino?

Thank you very much in advance for your reply.

Best regards,

Kristina

Dear Liezel,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.