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Zar casino is refusing to pay my money

Dear thabikhalo,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please clarify whether you are unable to request a withdrawal at all or you have requested a withdrawal but it is pending in your account without being processed?

Have you made any successful withdrawals before? Could you please confirm that you have passed the KYC verification?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

I have won before and I was trying to add wagering but they forfeited my money.on my last winning they forfeited my R7800. Zar casino removed all my winning from my account and I didn't even withdraw anything...

Zar casino is scam, once you win, you can not withdraw your cash...

Thank you for your reply, thabikhalo. Have you accumulated your winnings with or without an active bonus?

Did the casino provide any explanation regarding the confiscated winnings? Could you please forward all the relevant communication between you and the casino to kristina.s@casino.guru? Alternatively, you can post it here. Thank you in advance.

Dear thabikhalo,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Zar casino is the world 🇿🇦worst casino because Zar casino scam customers in South Africa.

I won R7800, but Zar casino, refused to pay me. Once you win, Zar casino remove all your winnings. I have tried numerous times to retrieve my winnings but with Zar casino, everything is scam and once you win, you would not receive, any cent, now.!

I’m very sorry but you haven’t answered any of my previous questions. Please check my last reply and try to assist. All requested information is essential if we wish to proceed with the case. Thank you in advance.

Dear thabikhalo,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.