Zanzibet Casino - Pelaajan talletuksia ei hyvitetä.

ZANZIBET are trying to scam me and leave me with a sad experiences.

After creating an account with zanzibet I decided to top-up my gaming account by entering the amount of 15 USD then proceed with the transaction using my crypto wallet, i deposited the exact sum of 15 USD unknown to me there is an extra charges attached amount of 0.0210 Cent, after completing the transaction I was debit but sadly my gaming account was not credited due to the absent of the charges.

Upon noticing, I reported the issue to them where I was informed, then I suggested that from the 15 USD funded, they should deduct charges and credit my account with leftover, I was told that can't be possible and I was advised to initiate another deposit that's sufficient enough to cover up the previous amount charges and the current one for both transactions to be successful credited to my gaming account.

Following their advice I made another deposit of 13 USD now amounted to 28 USD altogether, yet none of this deposits were added to my gaming account or refund back to me till date.

It is over 2 days of trials and endless waiting for resolution yet no updates regarding the issue coming , each time i chat them up i keep getting same false response repeatedly and that made the whole issues frustrating even more, that for over 2 days nothing has not been done and no positive steps taken.

Below are my observations with the support team backing my case

Thanks for your help on my issue

Dear Eugene2,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Zanzibet Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Could you please share a screenshot of the cashier section of how the casino informs you about the minimum deposit amount?
• Could you please share a screenshot of your transaction history with the status of the transaction visible?
• Could you please specify which Pamynet method you have used?
• Have you previously successfully deposited in the casino in the past?
• Is your player's account verified?

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

question 1; there is a screenshot where I was instructed to topping up my gaming account with sufficient funds to cover both the payment amount and the associated cost.

Question 2; both payments were made from my binance crypto wallet and the screenshots are as follows,





Question 3, I used Crypto deposit methods, USDT BEP 20 from my binance account.

Question 4; I have not made any successful deposit before , this is my first time.

Question 5; verification is not requested on my account yet.

It is over 9 days I deposited total sum of 28 USD to zanzibet and ever since then the sum has not been added to my gaming account or refund back to me.

This is nothing but fraud, the customer service are no longer responding to my messages or saying things as whereabouts of my funds which make everything frustrating the more.

Thank you very much, Eugene2, for providing the necessary information. I will now transfer your complaint to my colleague Peter (peter.c@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.

Hello there,

Thank you Eugene2 for providing us with all the information. I hope we'll be able to resolve this issue together.

I would now like to ask Zanzibet Casino for their help in resolving this complaint. We would like to know what is the issue with the deposit and what can we do to help the player receive their funds.

Thank you!

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear Eugene2, I was in contact with the casino representative, and I was given evidence that they did not receive the deposits, as it seems both were timed out. They have advised that you get in touch with your payment provider so that you can recover the money. I would appreciate it if you could provide me with any statement or documentation of your communication with the provider. Thank you in advance for your cooperation!

I am writing to formally clarify the possibility for an approved crypto payments to be revised as falsified by zanzibet.

First of all, is it possible for a successful crypto transactions to be revised?

The straight answer to that is No, once a cryptocurrency transaction is confirmed, it is generally considered permanent and cannot be reversed. There is no "undo" button for crypto transactions. While a refund might be possible if the recipient is willing, the blockchain itself does not allow for cancellations or reversals.

Here's why:

Irreversible nature of the blockchain:

Cryptocurrency transactions are recorded on a distributed ledger, and once they are written to the blockchain, they cannot be altered or deleted.

No centralized authority:

Unlike traditional banking systems, there is no central authority or bank that can intervene and reverse a transaction.

Reliance on the recipient:

If mistake is made, count down expired or sent crypto to the wrong address, the funds cannot be recovered through the blockchain. The sender would need to contact the recipient and request a refund.

I would like to expose further that

GammaG operate such that when a customer attempted to initiate a deposit to their zanzibet gaming account, the transaction will be redirect to GammaG through which wallet address will be provided as well as the specified amount with an extra fees added to it by this external body. Meaning a deposit amount of 15 USD will be 15.021 USD, in this case for the deposit to be successfully added to zanzibet gaming account by GammaG, customer must send 15.021 USD not 15 USD.

A situation when these extra fees were not included such deposits wouldn't be credited, as expected, GammaG should refund time out transactions back to the sender same way they came, but sadly ZANZIBET and GammaG are working hand in hand to dupe and defraud innocent customers of their hard earned money claim they didn't receive any money, whereas the opposite is the case.

Also, it is crucial to add that on the payment invoice i screenshot as at when the payments were made as proof says and i quote " You paid only 15 USDT. Please send an additional 0.021024 USDT" this statement is a VERY CLEAR INDICATION that the deposit of 15 USD were successfully sent and acknowledged by GammaG (zanzibet payment gateway) but failed to automatically reflect on my zanzibet gaming balance due to shortage of an extra fees of 0.021024 USDT which caused the sum of 15 USD stuck and withheld by GammaG which I strongly believe that both zanzibet and GammaG are aware. In this case, I will suggest that ZANZIBET should discuss with GammaG for resolution on how the funds total 28 USD will be refunded same way they came, failure to comply will be view as an act of regional discrimination and fraudulent practices.

It will be welcoming to add that if the deposited amount is less than the required amount or there is a time out, the transaction will not be processed, but however the 28 USD that was sent should be refund back to the sender by GammaG since they are the one responsible. I also want to inform everyone that on multiple occasions I have contacted GammaG on my issue for over 14 days now without getting no response.

Kindly be informed that your continued failure to address this relatively modest obligation is both concerning, This issue has been raised on multiple occasions, and I have exercised considerable patience in seeking a resolution.

Unless full payment is received, I will be left with no option but to initiate legal proceedings without further notice which might negatively bring down your reputation and overall rating.

I trust you will treat this with the urgency and seriousness it requires

Kind Regards,

***

Just like you requested below are the screenshot of my interactions with my binance customer support stating clearly that the funds were sent and confirmed successfully on the Blockchain as such it can't be reversed, they suggested that I should contact my gaming manager to request for a refund since they are now in possession of the funds.

I am writing to formally request the immediate refund of my deposits funds totalling 28 USD, which are currently being withheld by GammaG/Zanzibet.

I have been more than patient throughout this process and have complied fully with your verification procedures.

I have kept records of all communications with your team and I have completed all necessary verification steps, to date, no wrongdoing has been committed on my part.

I am now giving you considerable time to resolve this matter and release the full balance of 28 USD. If I do not receive these funds within a considerable timeframe, I will escalate the matter further.

Please consider this a final opportunity to resolve the matter amicably. I trust you will act swiftly and responsibly.

Sincerely

Dear Eugene2, I am in contact with the casino representative, I will keep you updated about any new developments. Thank you for your patience during this time!

Dear Casino Guru Team,

I hope this message finds you well. I am writing to inquire if there are any updates on your end regarding my case. As you may be aware, the operator has yet to fulfill the payment, and I have taken steps to escalate the matter further.

I would appreciate any information or guidance you can provide at this stage.

Dear Eugene2, I have not received any new response from the casino representative. Once there are any new developments, I will update you in the thread. Thank you for your patience during this time!

Dear casino guru, I hope this message find you well.

First and foremost, I would like to clarify that I have always adhered to your requests by providing evidence ranging from deposited fund receipts/teller, chats from my crypto provider stating that the transactions were successful sent to Zanzibet. Regrettably, despite my unwavering contributions and evidences to bring forth timely resolution by Casino-guru, sadly nothing has been done

The fact that i, a Nigeria citizen, have been subjected to such prolonged delays while players from other regions, particularly the United Kingdom and other EU countries have had their similar cases resolved within a mere two weeks, raises serious questions about the fairness and integrity of your operations.

I am eagerly await your guidance and a resolution to this pressing matter.

Dear Eugene2, The casino has repeatedly stated and shown evidence that the deposits timed out and were not received by either the payment method or the casino. Based on this, I have sufficient evidence to reject your complaint. However, I’ve continued to contact the casino in an effort to resolve the issue. Each case is unique, and resolution times vary depending on the casino's response time. As you may have noticed, the timer gives each party 7 days to respond. While we strive to provide prompt responses, please understand that we handle over 1000 complaints simultaneously, necessitating thorough investigation and analysis for each case. If you're dissatisfied with our free service, I can close the complaint at any time.

Dear Casino guru

I truly want to appreciate your efforts towards getting the case resolve in a timely manner favourable by both parties.

Also, I would kindly request that you recheck all information and documents i provided, they will do great help arriving on fair verdict.

Furthermore, to provide you with more additional concreted evidence, since both transactions are conducted using crypto currency (USDT), that's the amount of 15 USDT and 13 USDT both can be found appearing on the Blockchain system.

If you have any additional questions or requests don't hesitate to contact me.

Thank you for your cooperation.

Kind Regards

Dear administration!

I ask you to take action against this casino, as it does not act within the rules. This is a real mockery of people. I a person who transferred my money to play in a casino, should wait for endless time and beg for it? I ask you to lower the rating of this casino. It does not correspond to reality

I am still awaiting a response to my latest inquiry regarding your case. I will keep you updated about any new developments. Thank you for your patience during this time!

Dear Eugene2, I have not received any new responses to my inquiries from the casino; therefore, I am forced to close the complaint as unresolved. I understand this isn't a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints might help to change the casino's approach. If the casino decides to react, we will reopen the complaint, and you will be notified by email. In the meantime, I recommend you contact the Curacao Gaming Control Board and submit a complaint to them. The regulator states that it will not handle individual disputes between players and operators, but if you would like to try and contact them anyway, you can do so here: (https://www.gamingcontrolcuracao.org/contact) Please let me know if you need help with submitting the complaint or how they responded if you can do it on your own (peter.c@casino.guru). I am sorry I could not be of more help on this occasion.

Best regards,

Peter