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Www.Wipbet750.com didn’t pay my winnings and confiscated my balance.

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Hello,

I deposited 5.000 TL at Wipbet. I played legally and won 400.000 TL on the slot game.

When I requested a withdrawal, the casino paid only 200.000 TL and confiscated the remaining 200.000 TL, saying "40x deposit rule" which was never shown to me before depositing.

This rule is hidden inside their general terms, not visible on the deposit page.

This is an unfair term and I want my full winnings to be paid.

I have:

– Deposit receipt

– Game history screenshots

– Withdrawal proof

– Communication with support

Please investigate this case and help me receive my missing 200.000 TL.

Thank you

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with WipBet Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Could you please confirm you played without any active bonus or promotion?
• Could you please share with me your communication with the casino regarding the incident as evidence? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

The attached screenshots prove that the 40x withdrawal limitation was communicated to me only after my winnings.

My balance was reduced from approximately 300,000 TL to 200,000 TL.

This rule was not clearly stated before my deposit or gameplay.

No bonus or free spins were used.

I request full payment of my winnings.

Additional evidence.

the site blocked me

Dear recepelifgizem,

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Stefan (stefan.m@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Tomas

Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 72 hours of submission, but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 1,000 complaints. Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.

Dear recepelifgizem,

I am sorry to hear about the issue you are experiencing with the casino. I will reach out to the casino on your behalf and do my best to help resolve the matter promptly.

At this point, I would like to invite a representative from WipBet Casino to join this conversation and assist in addressing the complaint.

Dear WipBet Casino,

Could you please provide your comments regarding the situation?

Thank you in advance for your cooperation and for sharing any relevant information.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

I have tried to contact the casino repeatedly but had no success. I’m afraid there is not much that can be achieved without cooperation from its side. I will mark the complaint as "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints might help to change the casino's approach. If the casino decides to react, we will reopen the complaint, and you will be notified by email. In the meantime, I recommend you contact the Anjouan Gaming (you can click on a validator at the bottom of the casino's website) and submit a complaint to them. The Gaming Authority has more options and tools to help players. Please let me know if you need help with submitting the complaint or how they responded if you can do it on your own (stefan.m@casino.guru). I am sorry I could not be of more help on this occasion.

Best regards,

Stefan

Casino.Guru