Winna Casino - Pelaajalla on vaikeuksia kotiutusten kanssa.

Hello!

I requested a withdrawal of $200 on August 3, 2025, at 10:25 AM. $100 on August 5, 2025, at 4:33 AM. $500.85 on November 18, 2025, at 2:04 AM. to Winna.com.

The withdrawal has been pending for 108 days, and customer support hasn't given me a clear answer.

They don't provide information about receipts, KYC, or deadlines.

I would like CasinoGuru to contact the casino and help resolve this issue.

My account email is: [hidden by Casino Guru]

Screenshots of the withdrawal status are attached.

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing.

From the screenshot you sent here, it seems that your withdrawal requests from August were declined. That means that the transactions were unsuccessful and the money was not sent to your account. There is only one withdrawal request in your account that is currently pending, and it was submitted only yesterday. Please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests. That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint. If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings within 14 days since requesting the withdrawal, please let us know, and we will intervene and try to help you.

Thank you in advance for your patience and understanding.

Best regards,

Veronika

Hello, Veronica. I've been waiting for 100 days, and they've been ignoring me, not responding to my chat messages, and I've sent emails to the official support@winna.com. Isn't 100 days enough time to start investigating why they're not responding?

Have the declined withdrawal requests of 100 and 200 USDT been returned to your gaming account since August?

Dear Ryslan6480,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.

However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,

Veronika

Casino.Guru