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Deactivated the account, without justification after making a deposit, and do not respond to emails

Desactivaram a conta ,sem justificação depois de efetuar um deposito,e não respondem ao emails

Dear Fersousa,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Have you activated any promotional offer when depositing funds in to your account? Was this your first deposit? Lastly, have you completed the account verification successfully in the past? I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Bom dia

A resposta do casino foi esta:

Hello,

Thank you for contacting us!

We are sorry for any inconvenience, but this is the Management decision.

Please refer to the following rules in our Terms and Conditions:

2.6.4. The Company reserves the right to cancel the User’s Account for any reason whatsoever, at any time, without notice.

Have a great day!

Thank you very much, Fersousa, for your reply. Are there any funds being held by the casino? What has happened to your deposited funds? Did you play them or they’ll be refunded?

I received the reply via email, that the funds would be sent to the bank account, however I wait ...

I'll send feedback again.

Thank you for your attention.

Best regards

Fernando ***

Recebi a resposta via email, que os fundos iriam ser enviados para a conta bancária, entretanto aguardo...

Voltarei a enviar o feedback.

Grato pela atenção dispensada.

Com os melhores cumprimentos

Fernando ***

I will be waiting for your confirmation patiently. Thank you in advance.

Dear Fersousa,

Have you received your winnings? We are extending the timer by 7 days. Please, be aware that in case you fail to update the status of your complaint in the given time frame, we will reject it. Looking forward to hearing from you.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.