Wildsino Casino - Pelaajan kotiutus on viivästynyt.

I have requested a withdrawal of €500 since March 27th.... I am still waiting and every day they tell me your withdrawal is in the queue and you will receive your money soon.

Έχω αιτηθεί μια ανάληψη 500€ απο 27 Μαρτίου.... Ακόμα περιμένω και κάθε μέρα μου λένε η ανάληψη σας βρίσκεται στην ουρά και σύντομα θα λάβετε τα χρήματα σας.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear Allornothing,

Thank you very much for submitting your complaint.

I’m sorry to hear about the delay with your withdrawal and understand how frustrating it must be to keep receiving the same response without any progress.

Thank you also for the screenshot you provided. From what I can see, it appears to be related to your withdrawal request, however, we will need a bit more detailed information to properly assess the situation.

Could you please provide us with the following details:

• Have you completed the KYC (identity verification) process? If yes, when was it completed and was it fully approved?
• When exactly did you submit the withdrawal request (date and time), and has its status changed at any point?
• Could you please share a screenshot of your withdrawal history from the casino account showing the €500 request?
• Could you please forward or share your full communication with the casino support, especially where they mention the "queue"?

It is also worth noting that while some casinos process withdrawals within a few days, others may take longer depending on internal checks. However, delays without a clear explanation are something we would like to review more closely.

If it is more convenient for you, you can forward all relevant communication and documents directly to petronela.k@casino.guru, and we will review everything thoroughly.

Your cooperation in providing these details will help us investigate and work towards a resolution.

I hope we will be able to help you to resolve this issue as soon as possible.

Thank you in advance for your reply.

Best regards,

Petronela