Wild Robin Casino - Pelaajien kotiutukset viivästyvät.

I have three outstanding payments from them. The first was on May 20th. When I message them in chat, I keep getting delayed messages, the same thing over and over. My payment status hasn't changed in 11 days.

Mam 3 zaległe wypłaty u nich. Pierwsza z 20.05. Kiedy pisze na czacie ciagle dostaje info ze sa opóźnione, jedno i to samo w kółko. Mój status nie zmienia sie wyplat od 11 dni.

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Hello,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests. That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint. If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings within 14 days since requesting the withdrawal, please let us know, and we will intervene and try to help you.

Thank you in advance for your patience and understanding.

Best regards,

Veronika