Wheel of Fortune Casino - Pelaajan kotiutusta on lykätty 40 päivää.

they told me they sent my withdrawal via check on June 23rd waited around almost 40 days, as of July 30 my BALANCE was once again at $3,219.23 they will not provide any answers will not cooperate, will not allow a offline withdraw to me in person.

Hello lllock96,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Wheel of Fortune Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and if yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Yes my account is verified. They’ve also closed my account and decided not to reinstate it which is fine, but I still haven’t received any balance from my account. I played for a few days my balance was at one point almost 7k I played ALOT and was already way over the wagering requirement I one 2 progressive jackpots on slots. The last time I spoke with the casino I was told the same thing I’ve been told every time I get in touch with someone that they’ll escalate my ticket to their payment department and that’s all

Hello lllock96,

Why did they close your account? Can you please forward the communication between you and the casino regarding that to nikolas.b@casino.guru?

Yes no problem

Thank you lllock96 for all the information provided. I will now forward your complaint to my colleague Michal (michal.k@casino.guru) who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

OK, thank you for your help. They have wrote me an email with the same response I’ve been told before except that this email they said they will be with holding my funds because they are legally allowed to if they want

Hello lllock96,

I'm Michal, and I have taken over your complaint. I have reviewed your case and will contact the casino to shed more light on this matter.

We would like to invite Wheel of Fortune Casino to join the conversation.

Dear Wheel of Fortune Casino,

Could you please provide clarification on how the player is alleged to have breached Section 13 of your Terms and Conditions? If this information cannot be shared publicly, please forward it to me at michal.k@casino.guru

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear lllock96,

I have tried to contact the casino repeatedly but had no success. I’m afraid there is not much that can be achieved without cooperation from its side. I will mark the complaint as "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints might help to change the casino's approach. If the casino decides to react, we will reopen the complaint, and you will be notified by email. In the meantime, I recommend you contact the New Jersey Division of Gaming Enforcement (DGE) and submit a complaint to them by filling out the online form. You can find more information about (DGE) here Licensing Authority – Division of Gaming Enforcement | Casino Guru (casinoguru-en.com)The Gaming Authority has better options and tools to help players. Please let me know how they responded (michal.k@casino.guru).

I am sorry I could not be of more help on this occasion.

Best regards,

Michal

Casino Guru