Wager Tales Casino - Pelaajan kotiutus on viivästynyt.

I submitted a BTC withdrawal of 250€ on December 26th, 2025. It has now been nearly 3 months and my withdrawal has never been processed. KYC verification was completed successfully. Every time I contact support via live chat, I receive only generic responses such as "your withdrawal is being checked" or "please be patient." No specific date or explanation is ever provided. I strongly believe this casino is intentionally withholding player funds. I have already filed a complaint on AskGamblers. I am requesting immediate processing of my 250€ BTC withdrawal.

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Dear LesBriacins,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions so I can fully understand the situation.

• Have you made any successful withdrawals before?
• Could you please let me know which verification documents you have submitted and when exactly?
• Have you accumulated your winnings with or without an active bonus?

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Petra

Hello Petra, thanks you very much for your answer!

no i register to this casino and deposit without any bonus because I never take any bonus and ask cashout after do vérification id via sumsub i thinks selfie 🤳 and identity cards

Dear LesBriacins,

Thank you for your reply and for providing the previous details.

To better understand your situation, could you please clarify the following:

• Which payment method did you choose to withdraw your winnings? Was it the same method you used for your deposit?
• Could you please update us on the current status of your withdrawal request? Is it marked as pending or processed in your casino account?
• Can you confirm whether you received any confirmation email regarding your withdrawal request?

Additionally, if possible, please provide any further communication you have had with the casino. This may include screenshots, emails, or chat records. You can send the documents to: petra.h@casino.guru or post your screenshots directly in the thread.

Thank you again for your cooperation.

I ask in etherum and I deposit in litecoins but litecoins wasn’t available for cashout so I chose another cryptocurrencies.

still Said pending

yes I receive the email confirmation of ask cashout but still pending since 28 december 2025

Thank you for your reply and for providing the previous details, LesBriacins.

Could you provide the above-mentioned additional communication you had with the casino? This can include screenshots, emails, or chat records. You can send me all the documents to: petra.h@casino.guru or post your screenshots to the thread.

Thank you again for your cooperation.

Dear LesBriacins

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver Mirka (miroslava.d@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Petra

Dear player,

My name is Mirka, and I will be assisting you in solving this case. Now I would like to invite Wager Tales Casino representative to join this conversation.

Dear Wager Tales Casino,

Could you please provide clarification regarding this case?

Thank you in advance.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear LesBriacins,

I have tried to contact the casino repeatedly but had no success. I'm afraid there is not much that can be achieved without cooperation from its side. Since the casino operates without a valid license and doesn't refer to any ADR service, there is no gaming authority to turn to.

I will mark the complaint as "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints could help to change the casino's approach. If the casino decides to react, we will reopen the complaint and you will be notified by email.

I can only recommend you choose casinos by their reviews and ratings in the future to avoid situations like this. I am sorry we could not be of more help on this occasion.

Best regards,

Mirka Dubasova