Viu-viu Casino - Pelaajan nosto on viivästynyt.

I requested a €700 withdrawal from my Viu-Viu account several days ago. The amount was deducted from my playable balance and the withdrawal status changed to "Pending Withdrawal", and after a lot of days nothing happens and stay 'Pending'. I have contacted customer support multiple times by email and live chat. Their responses have consistently been generic, stating that the withdrawal is being processed and undergoing standard security checks, but they have not provided a specific explanation for the delay, confirmed whether the checks have been completed, or given me an estimated payment date. I also sent a follow-up email asking for clarification on the withdrawal status and whether any additional documentation was required, but I have received no substantive response. I understand that verification procedures can take time, but after several days of waiting and repeated attempts to obtain a clear update, I am concerned about whether I will actually receive my €700. I am requesting assistance in resolving this outstanding withdrawal.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear goofysandy,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Hi. I'm not receiving anything back as reply, all random messages. And I've to still do KYC I assume. So it's a bit concerning the lack of response or action.