ViperWin Casino - Pelaajan tili pysyy auki sulkemispyynnöstä huolimatta.

I have repeatedly informed the casino that my account should be closed. This request was never followed up on. On June 12th, I contacted the Complaints Team and pointed out that my account urgently needed to be closed due to gambling addiction. Again, nothing has happened. It remains open. During this period, I have lost several thousand euros, which I hereby demand be refunded.

The casino has violated, among other things, applicable law and its own terms and conditions.

Ich habe dem Casino mehrfach mitgeteilt, dass mein Account bitte geschlossen werden soll. Dem wurde nie nach gegangen. Am 12.6 habe ich dann das Complaints Team kontaktiert und darauf hingewiesen, dass mein Konto aufgrund von Spielsucht dringend geschlossen werden muss. Auch hier ist wieder nichts passiert. Es ist nach wie vor offen. In diesem Zeitraum habe ich mehrere tausend Euro verloren, die ich hiermit zurückfordere.

Das Casino hat unter anderem gegen geltendes Recht und die eigenen AGBs verstossen

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with ViperWin Casino.

Please allow me to ask you a few questions so we can better determine how to assist you.

• Is your account currently accessible to you?
• Could you please share the casino's responses to your requests? Please share the information with timestamps, if available, to my email at tomas@casino.guru
• When was the last time the casino allowed you to deposit?
• Has the casino responded to your refund request already? What did the casino reply?

In the meantime, check other resources and information in our responsible gambling guide found here: https://casino.guru/responsible-gambling-guide

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas