Versus Casino - Pelaajan tili estetään voittojen jälkeen.

I won €30 and a €20 free bet promotion, and now my account is blocked. I've contacted them by email, but they don't reply. When I call, they say no agents are available and hang up.

Gané 30€ y una promoción de una freebet de 20€ y ahora tengo mi cuenta bloqueada. Contacto por email, no contestan, contacto por teléfono dicen que no hay agentes disponibles y cuelgan.

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

When was the last time you contacted customer support to ask about the status of your account?

Have you made any deposits into this casino?

Have you passed the full KYC verification, or at least submitted any identity documents to the casino?

What types of games did you play at this casino?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Dear pampi993,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.

However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,

Veronika

Casino.Guru