UnlimLuck Casino - Pelaajan kotiutus viivästyy ja tilin vahvistaminen on ongelmallista.

Good afternoon, I’ve been trying for almost two months to verify my account and withdraw money from this casino, and it’s impossible. I’ve already sent all the requested documents, but then they cancel the withdrawal, ask for them again, and tell me to wait three days. I just submitted another withdrawal request today, but it’s been like this for two months now.

I’ve already sent my credit card, a selfie, bank statements (now they’re even asking for bank statements from February until now), and I’ve sent proof of address again. Everything!!

Now they’re asking for that specific statement—I even went to my bank to get it—but I already know they’re going to cancel it again.

I’m sick of this—I’m even starting to have a mental breakdown.

I really need help.

Attached are all the statements I just sent!!

Boa tarde, eu estou há quase 2 meses para tentar verificar a conta e tirar o dinheiro neste casino e é impossível. Já enviei todos os documentos solicitados, depois cancelam o levantamento, pedem novamente e dizem para aguardar 3 dias. Agora efetuei o levantamento hoje de novo, mas é nisto há 2 meses.

Já enviei CC, selfie, extratos bancários(agora até pedem extrato bancário de fevereiro até agora) e eu enviei novament.e Comprovativo morada. Tudo!!

Agora estão a pedir esse tal extrato ,até já fui ao meu banco buscar, mas já sei que vão me cancelar d enovo.

Estou farto disto até psicologicamente estou a entrar num esgotamento.

Preciso mesmo de ajuda.

Em anexo envio todos os extratos que enviei agora!!

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We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with UnlimLuck Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Could you please post a screenshot of your payout request?
• Were your other documents approved? Is verifying your payment method
• Is the deposit made to the casino among the list of transactions in the bank statement you shared with us?
• Is your income included among the incoming transactions on these bank statements?
• Could you please share with me your communication with the casino regarding the verification requirements? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

Thank you very much in advance for your reply.

Best regards,

Tomas

Yes, all the others were approved. The payment method is still pending.

Yes, my bank statements show my income.

The deposits are all there!

Here are all the withdrawal requests—the current one and the ones that were rejected.

I can’t speak with them—only through live chat. They never respond to emails.

Sim todos os outros foram aprovados. O metodo pagamento Ainda está pendente.

Sim nos meus extratos tem a minha renda.

O depósito está tudo lá!

Aí estão todos os levantamentos. o atual e os que foram rejeitados.

Não tenho falas, só no chat ao vivo. Por email eles nunca respondem.

Now I have a higher balance in my account, and I'm still waiting to be paid.

Agora tenho um valor maior na conta, e continuo à espera que me paguem.

Thanks for the explanation and the update.

We recommend that you refrain from playing further, as the likelihood of receiving a payout is significantly higher if you choose not to risk funds you already have.

• Could you please share any recent exchange you had with live chat support regarding the delay? Send the information to my email at tomas@casino.guru or post screenshots here.
• Could you please specify the amount you wish to withdraw altogether?

Please let me know.

Good morning. They just refused to pay me for taking a selfie with a piece of paper. I think this is unfortunate—it’s really bad. The total amount is now over 3,000.

But you can only withdraw 500 at a time. I’ll send the selfie, but this is going too far.

Bom dia, agora recusaram me o pagamento para pedir uma selfie com um papel. Acho isto lamentável, é mesmo muito mau. O valor total é superior a 3 mil agora.

Mas só se pode levantar 500 de cada vez. Irei enviar a selfie, mas isto é longe demais.

Thanks for the update.

• Could you please forward the file you submited to the casino as your selfie to me for review?

Include the recent communication with the casino regarding the verification of your identity and account.

My email is tomas@casino.guru

I've already sent it by email.

Já enviei via email.

Dear Diogocsmmm1910,

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Jana (jana.k@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Tomas

They asked me for another selfie again

Voltaram me a pedir outra selfie novamente

Hello Diogocsmmm1910,

We would like to update you that due to Jana, your designated resolver, being on vacation, we have opted to extend the timeline by an additional 7 days. Since Jana has an in-depth understanding of your situation and maintains direct communication with the casino, we find this extension justified. Your patience is sincerely appreciated, and I assure you that Jana will contact you at the earliest opportunity.

Thank you for your understanding and ongoing patience.

Best regards, Casino Guru

Dear Diogocsmmm1910,

I sincerely apologize for the situation at hand. Our records indicate that the casino in question has been marked as closed, and unfortunately, we are unable to establish contact with them. As a result, we cannot initiate any negotiations on your behalf. Regrettably, this means we are unable to assist you in resolving the issue concerning your withheld winnings. I will need to mark this complaint as unresolved. I understand this is not the outcome you were hoping for, and I truly empathize with your situation. Unfortunately, without the involvement of the casino, we find ourselves limited in our ability to proceed with your case. I apologize once again for any inconvenience this may cause, and I appreciate your understanding during this challenging time.

Best regards