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Hello Martyna,

Thank you very much for submitting your complaint. I would like to help you, but I am not sure if I understand your issue correctly. Are you complaining about not receiving any bonuses?

Please be informed that casinos can decide whether they grant you the bonus or not.

Thank you in advance for your reply.

Best regards,

Kristina

Dear Martyna,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Best regards,

Kristina

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.