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would like to formally lodge a complaint against an online platform known as "Tomi Club" for suspected fraudulent activity.

I have deposited money into this platform with the expectation of being able to withdraw my funds. However, the platform has intentionally delayed and/or blocked my withdrawal requests without valid reason. Despite multiple attempts to resolve the issue, I have not received proper support or access to my funds.

This behavior strongly indicates potential scam or fraudulent activity. I believe that "Tomi Club" may be deceiving users and unlawfully holding customer funds.

I kindly request your authority to:

Investigate this matter urgently

Trace and take necessary action against the individuals or entities involved

Assist in recovering my funds if possible

I have attached all relevant evidence, including transaction records, screenshots of communications, and account details related to this platform.

I declare that the information provided is true and accurate to the best of my knowledge

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear Betmasterx,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem with the online platform "Tomi Club." To assist you better and investigate your concerns thoroughly, I kindly request some additional information:

• Can you log in to your account now?
• Have you made any successful withdrawals before?
• Can you provide the dates of your withdrawal requests that were delayed or blocked?

I hope we will be able to help you to resolve this issue as soon as possible.

Thank you in advance for your reply.

Best regards,

Petra

Dear Betmasterx,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Petra
Casino.Guru