TaikaWin Casino - Pelaajan kotiutus on viivästynyt.

I made a withdrawal request 2 weeks ago. The casino refuses to pay the withdrawal. They promise withdrawals in 5 days. I have asked in the chat many times and they assure me that the matter will be taken care of but nothing happens.

Tein kotiutuspyynnön 2 viikkoa sitten. Kasino ei suostu maksamaan kotiutusta. He lupaavat kotiutukset 5 päivässä. Olen kysynyt chatissa monta kertaa ja he vakuuttavat että asia hoidetaan mutta mitään ei tapahdu.

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you made any successful withdrawals before?
• Could you please confirm that you have passed the KYC verification?
• Did you accumulate your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Hello.

I have withdrawn before and I have also passed KYC. I collected the winnings with a bonus.

Hei.

Olen kotiuttanut aiemmin ja olen läpäissyt myös KYC:in. Keräsin voitot bonuksella.

Thank you for your reply, Jugi2334. Could you please advise us on the current status of your withdrawal request? Is it marked as pending or processed in your casino account? If possible, please post a screenshot of your withdrawal history here in this thread.

Additionally, please forward all the relevant communication between you and the casino to [email protected]. Alternatively, you can post it here. Thank you in advance.

Hello.

They just paid the withdrawal in full, so the matter is settled.

Hei.

He maksoivat juuri kotiutuksen kokonaisuudessaan eli homma ratkaistu.

Dear Jugi2334,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time.

Best regards,

Kristina

Casino.Guru