Swift Casino - Pelaaja ei voi pelata eikä pääse käsiksi talletettuun summaan.

I deposited $15 and keep receiving a message saying I can’t play for real money, and I have yet to receive an explanation as to why as their chat feature is impossible to get a straight answer from and there have been no replies to my emails. I can’t make a withdrawal of the $15 as minimum amount for withdrawal is $20. This isn’t a lot of money but it’s still my money and I would like it back.

Dear gjohn2929,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please post here a screenshot of the error message you see when you try to play any games? Also, please post here a screenshot of the deposit/cashier history from your casino account.

Did you activate any bonuses on top of your deposit?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Dear gjohn2929,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.