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I initiated a payment of €750 on June 22, 2026.

After 3 days, I contacted Supabet customer service for the first time because my withdrawal status was still "under review." Customer service promised me that they would ensure the withdrawal was processed promptly.

Two days later, I contacted customer service again because nothing had changed, and I was told the same thing. Yesterday, June 29th, I contacted customer service once more because my payout status hadn't changed. Again, I was told that the payout would be processed soon. My payout status hasn't changed at all. Can you help me with this matter?

Regards, Volker

Ich habe am 22.06.2026 eine Auszahlung von 750€ veranlasst.

Nach 3 Tagen habe ich mch zum ersten Mal beim Kundenservice von Supabet gemeldet, weil mein Auszahlungsstatus immer noch auf Überprüfung stand.Der Kundenservice versprach mir,das er dafür sorgen wird,das die Auszahlung zeitnah vollzogen wird.

2 Tage später hab ich mich wieder an den Kundenservice gewandt, weil sich nichts getan hat, mir wurde wieder dasselbe mitgeteilt. Gestern am 29.06 habe ich dann nochmals den Kundenservice kontaktiert, weil sich mein Auszahlungsstatus nicht verändert hat.Wiedermals wurde mir mitgeteilt, das die Auszahlung zeitnah erfolgt. Es hat sich wiedermals nichts geändert an meinem Auszahlungsstatus. Können Sie mir in dieser Angelegenheit irgendwie helfen?

Gruß Volker

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Dear Letty1266,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Okay, I'll wait the 3 days. I've always been respectful and friendly towards customer service, but now I don't even get a response and my payout status still hasn't changed.

Ok,ich warte die 3 Tage noch ab.Ich habe mich immer respektvoll und freundlich dem Kundenservice gegenüber verhalten, aber mittlerweile bekomme ich nicht mal mehr eine Antwort und mein Auszahlung Status hat sich noch immer nicht geändert.

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Letty1266,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Karla