SupaBet Casino - Pelaajan tili on vahvistuksen alla.

I requested a withdrawal two days ago and couldn't log in today; it says my account is being verified… the chat support just says the same thing.

Habe vor zwei Tagen eine Auszahlung beantragt und konnte mich heute nicht mehr anmelden und da steht Konto wird überprüft… beim Chat sagen die einfach nur das selbe

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• Have you made any successful withdrawals from this casino before?
• Have you passed the full KYC verification, or at least submitted any identity documents to the casino for the KYC process?
• What types of games did you play to accumulate the winnings you're trying to withdraw?
• Did you accumulate these winnings with or without a bonus?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika