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I requested a withdrawal from Superbet some time ago, but it has not been processed to this day. Despite repeated inquiries with customer service, I have either received no clear answer or have simply been given vague promises. The processing time now significantly exceeds the usual and acceptable timeframes.

I have fully completed all required verification processes and have no outstanding requests on my end that could delay the payout. Therefore, I don't understand why the processing is taking so long.

I therefore request that you review this case and assist me in resolving the issue with Superbet. A timely payout of my funds is very important to me.

Ich habe vor einiger Zeit eine Auszahlung bei Superbet beantragt, jedoch wurde diese bis heute nicht bearbeitet. Trotz mehrfacher Nachfragen beim Kundenservice habe ich entweder keine klare Auskunft erhalten oder wurde lediglich vertröstet. Die Bearbeitungszeit überschreitet inzwischen deutlich die üblichen und akzeptablen Zeiträume.

Ich habe alle erforderlichen Verifizierungsprozesse vollständig abgeschlossen und es liegen keine offenen Anforderungen meinerseits vor, die die Auszahlung verzögern könnten. Daher ist für mich nicht nachvollziehbar, warum die Bearbeitung so lange dauert.

Ich bitte Sie daher, den Fall zu prüfen und mich bei der Klärung mit Superbet zu unterstützen. Eine zeitnahe Auszahlung meines Guthabens ist mir sehr wichtig.

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Dear Dennisilo,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Dear Dennisilo,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Dennisilo,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Karla