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Good day,

I have been waiting for a payment of €500 for 18 days. Two further payments are also pending for 14 days.

Guten Tag,

Ich warte seit 18 Tagen auf eine Auszahlung von Euro 500. zwei weitere Auszahlungen sind ebenfalls seit 14 Tagen ausstehend.

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Dear Matt1975,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions so I can fully understand the situation.

• Have you made any successful withdrawals before?
• Could you please confirm that you have passed the KYC verification?
• Have you accumulated your winnings with or without an active bonus?

I hope we will be able to help you resolve this issue. Thank you very much in advance for your reply.

Best regards,

Jean