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They lure you in with fake promotions. For example, I made a deposit of 100, and the advertisement said I would get a 400% bonus and, note the clear "and," 100 free spins of 5. What I received were only the 100 spins distributed across 3 games, and it doesn't say that. So I never saw either the deposit or the 400% bonus, and support isn't responding.

atraen con promociones falsas, por ejemplo hice un deposito de 100, y decia la publicidad que me darian bono de 400% y, notese que claramente hay una "y" 100 giros gratis de 5, y lo que recibi fueron unicamente los 100 giros distribuidos en 3 juegos y no lo dice, entonces ni lo depositado ni el 400% lo vi nunca y soporte no me responde

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• Could you please send me a link to or a screenshot of the bonus that you wanted to receive?
• Where exactly did you find the bonus offer you wanted to activate? Was it available directly on the casino's website, did you receive it by promotional email, or did you find the offer on a third-party website?
• Did you fulfill all the necessary requirements to receive the bonus?
• What explanation did you receive from the casino's customer support after you contacted them about the bonus not being credited to your account?
• Also, kindly send me a screenshot of the bonus history from your casino account.

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika