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Suspected fraud and disproportionate theft of money

The letter states "with power of attorney" because my girlfriend tried to send it, but it didn't work; now I'm here in person.

Verdacht auf Betrug und unverhältnismäßiger Diebstahl von Geld

bei dem Schreiben steht mit Vollmacht weil es meine Freundin versucht hatte zu schicken ging allerdings nicht jetzt bin ch persönlich hier

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing.

Please request the casino to send you your gaming history in Excel format, covering your gameplay from 26 October, when you won the jackpot, and your balance was capped due to bonus rules. Once you receive it, kindly forward it to me at [email protected].

Also, please send me a screenshot of your bonus history.

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Dear Mikesand,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

I requested everything but haven't received it yet.

Ich habe alles angefordert aber noch nicht erhalten

Thank you for your response. Please forward me the communication between you and the casino regarding this request at [email protected]. I appreciate your cooperation.

Dear Mikesand,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.

However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,

Veronika

Casino.Guru