SpinVegas9 Casino - Pelaajan voitot on takavarikoitu.

Hi,

I deposited $77 of my own money and I won $10000 I went to withdraw and they rejected it and forfeited the money due to suspicious activity. I do not understand that as I just am a ordinary person that deposits and plays pressing a button so they still refuse to send me my money this is so unfair it has caused me so much stress and suffering considering my living situation I did nothing wrong just played normally as I always do .. they said they can not provide me with more information it is just due to suspicious activity how does this even happen.

Dear Mkj1130,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem with the withdrawal from the casino.

To provide you with the best assistance possible, could you please clarify a few details regarding your situation? Please consider the following questions:

• When did you make the deposit and attempt to withdraw your winnings?
• Did you receive any specific reasons or details from the casino regarding the suspicious activity?
• Have you experienced any similar issues with this casino in the past?

Your cooperation in providing these details will help us investigate and work towards a resolution. Your feedback is invaluable as we navigate through this matter.

I hope we will be able to help you to resolve this issue as soon as possible.

Thank you in advance for your reply.

Best regards,

Nick

Please note that Casino.Guru will never ask for any payments or request access to your accounts. If anyone claims to be Casino.Guru personnel and asks for such actions, do not provide any information.

The only legitimate way we will contact you is through this official complaint platform or via the email addresses provided in your complaint thread.

Stay cautious and contact us directly if you have any doubts.

Hi Nick

Hope your well!

Thank you for your time and effort to look in to this for me I honestly appreciate it so much!

Yeah it is upsetting to me soo much as I'm going through a tough time adjusting to being a single parent to 3 children and this win was going to help and change our circumstances at the moment it was a blessing and then things went south could not believe it as I have no idea what this suspicious betting/behaviour is I did not even know it exsisted or I still don't know how it is done or happens to someone.

I Deposited $77 9:47am Wednesday 9th of April 2025

I attempted to withdraw my money/my winnings of $10,001.03 at 11:59am 9th of April 2025

I asked the casino a few times what suspicious activity betting/ behaviour is they replied back and accused me of suspicious betting practices designed to unfairly increase winnings and that I engaged in unfair practices and manipulated the outcome to increase chances of winning and part of the policies they are unable to provide specific details about what led to the assessment of suspicious betting "in my case".

I hope it gets resolved I'm honestly a innocent player that deposited and played online hitting a button I had no idea these suspicious betting activitys/ behaviour even exsisted and feel like this casino failed me in protecting one of there players making it a unsafe untrustworthy platform ripping away your rightfully winnings just like that with no solid proof or answer for you after being a loyal player depositing your real money.

Fingers crossed it is resolved and I hope this does not happen to any one else horrible experience.

Thanks Nick 🙂

Thank you Mkj1130 for all the information provided so far. I will now forward your complaint to my colleague Stefan (stefan.m@casino.guru) who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

Hello Mkj1130,

I am so sorry to hear your withdrawal hasn't reached you yet. I will contact the casino and try to resolve the issue as soon as possible.

Now I would like to invite a SpinVegas9 Casino representative to join this conversation and participate in resolving this complaint.

Dear SpinVegas9 Casino,

Could you comment on this?

Thank you in advance for providing the information.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

I have tried to contact the casino repeatedly but had no success. I'm afraid there is not much that can be achieved without cooperation from its side. Since the casino operates without a valid license and doesn't refer to any ADR service, there is no gaming authority to turn to.

I will mark the complaint as "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints could help to change the casino's approach. If the casino decides to react, we will reopen the complaint and you will be notified by email.

I can only recommend you choose casinos by their reviews and ratings in the future to avoid situations like this. I am sorry we could not be of more help on this occasion.

Best regards,

Stefan, Casino.Guru