Spintropolis Casino - Pelaajan voitot mitätöitiin.

I withdrew €1500 they said I breached wagering rules and refunded my last deposit of €30 so I just withdrew the €30 now they have cancelled that and won’t reply

Hello mavinscarlett,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Spontropolis Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise what bonus did you use to accumulate your balance? Did the casino specify what term did you breach? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

I didn’t know what bonus I accepted and the said I wasn’t allowed to stake more than 30% my deposit which was €30 but it doesn’t say this anywhere in the terms

Dear mavinscarlett,

Are you please able to access your gaming history and forward it to nikolas.b@casino.guru? In case it's not, please try to ask the casino if they could provide it to you.

Dear mavinscarlett,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond to your complaint in the given time frame, or don’t require any further assistance, we will reject it.

The complaint will be now closed for above mentioned reason.