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Hi I opened an account and depositted over 400 euro. They closed my account then reopened it when i said I wanted to make another deposit. I made another deposit and then once I made the deposit then blocked my account again. I want all my money that j depsoitted from them otherwise I will be taking this to the papers

Dear Micky1991,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please advise how much was your active balance at the time of the account closure, in other words, how much money is still being held by the casino? Why was your account closed the first time, please, and based on what grounds do you request a full deposit refund?

If there’s any relevant communication, please forward it to petronela.k@casino.guru.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Dear Micky1991,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond to your complaint in the given time frame, or don’t require any further assistance, we will reject it.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.