Spinsy Casino - Pelaajan kotiutusvarat ovat viivästyneet.

Hello, I have the following problem: I had a withdrawal of winnings. The withdrawal was successful, but unfortunately my bank canceled the transfer and sent it back to Spinsy. In other words, the money was returned to the sender, Spinsy Casino, in real time.

The money hasn't been returned to my account.

The player account is still linked to the account. What can I do? I'm not getting a concrete answer.

Hallo folgendes Problem ich habe einen Gewinn abbuchen lassen . Die Abbuchung war erfolgreich aber leider hat meine Bank die Überweisung storniert und sie an spinsy zurück geschickt . Sprich das Geld ging per Echtzeit Wiede an den Versender Spinsy Casino .

das Geld ist Weder wieder zurück auf meinem

Spieler Account noch auf dem Konto . Was kann ich tun . Eine konkrete antworte bekomme ich nicht

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Dear viki171994,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

To better understand your situation and assist you effectively, could you please provide more information by answering the following questions:

• Did you receive any communication from Spinsy Casino regarding the canceled transfer?
• Have you contacted your bank for details on why the transfer was canceled?
• Can you share any reference numbers or transaction IDs related to the withdrawal?

Your cooperation in providing these details will help us investigate and work towards a resolution.

I hope we will be able to help you to resolve this issue as soon as possible.

Thank you in advance for your reply.

Best regards,

Petra