Spinsy Casino - Pelaajan kotiutus on viivästynyt.

Unfortunately, I have only received €500 of my €3,000.00 deposit so far. Three further withdrawals of €500.00 each from January 19th, 20th, and 24th are pending, and I cannot withdraw another €1,000 due to three pending withdrawal requests. Support has not responded yet, and I only received standard replies in the live chat. Can you assist me?

Leider konnte ich von meinen 3.000,00 € bisher nur 500 € erhalten. 3 weitere Auszahlungen a 500,00 € vom 19.01+20.01+24.01 sind ausstehend und 1.000 € weiteres Guthaben kann ich aufgrund von 3 Auszahlungsanträgen nicht abheben. Support hat sich bisher nicht zurückgemeldet und im Livechat kamen nur Standardantworten. Können Sie mich unterstützen?

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions so I can better understand the situation.

• Could you please confirm that you have passed the KYC verification?
• Have you accumulated your winnings with the help of a bonus?
• When was the last time you were in contact with casino support/live chat regarding the delay?

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Hello,

1. Verification has been successful.
2. No, I didn't receive a bonus for the winnings; there was already a payout on January 24, 2026, but unfortunately none since.
3. via chat every week and by email on February 12, 2026, unfortunately without a reply.

I usually play a lot at casinos owned by the same company and I'm used to withdrawals taking longer sometimes. But it's never taken over a month before, and what's so frustrating is that I haven't received any response.

Greetings

Thomas

Hallo,

1. Verifizierung ist bestanden.
2. Nein ich hatte keinen Bonus für die Gewinne, es hat auch schon eine Auszahlung gegeben am 24.01.26 aber seitdem leider keine mehr.
3. per Chat jede Woche und per Mail am 12.2.26 zuletzt, leider ohne Antwort

In der Regel spiele ich sehr viel in Casinos des gleichen Inhabers und bin es auch gewohnt das mal eine Auszahlung länger dauert. Aber über ein Monat hat es bisher nie gedauert und was mich so ärgert ist das man keine Antwort bekommt.

Grüße

Thomas

Dear andyohmsen,

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Mirka (miroslava.d@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Tomas

Dear player,

My name is Mirka, and I will be assisting you in solving this case. Now I would like to invite Spinsy Casino representative to join this conversation.

Dear Spinsy Casino,

Could you please provide clarification regarding this case?

Thank you in advance.

Dear Casino Guru,

We have forwarded this request to the relevant department to see if any documents needed.

We will contact you once they reply.

Kind regards,

Spinsy Team

Quick update

Two withdrawals have now been credited back to the casino account, bringing the balance to €2000. The withdrawal from January 24, 2026, is still listed as "processing." I haven't received an email. The verification status still shows that the account doesn't need to be verified.

kurzes Update

Es wurden nun 2 Abhebungen wieder auf das Casinokonto gebucht somit stehen dort nun 2000 € guthaben und die Abhebung vom 24.01.26 steht weiter als unter Bearbeitung. Eine Mail habe ich nicht bekommen. Auch bei Verifizierung steht weiter das das Konto nicht verifiziert werden muss.

Dear Spinsy Casino,

Could you please provide us with an update on player's issue?

Dear Casino Guru,

Good news, as most documents have been approved.

To complete the final steps, we just need the following from player:

*January Transaction History (Card 3504): Please provide a PDF statement showing all account activity for January, specifically including your deposits to us.

ID Verification: Clear photos of both the front and back of your ID.

Once these are uploaded, we can finalize everything.

Kind Regards,

Spinsy Team

Thank you for the update, andyohmsen.

Please notify me, when you start receiving withdrawals.