Spinly Casino - Pelaajan kotiutus on viivästynyt.

Hello,

I am writing to request your assistance regarding an ongoing issue with SpinlyCasino.

On May 19, 2026, I submitted a withdrawal request, but the casino has failed to process it. I have already submitted all the required KYC documents via email. Despite contacting their support team multiple times, there has been absolutely no progress, and they have not completed the transaction.

I feel completely helpless trying to resolve this on my own, as my repeated inquiries are being ignored or stalled. I would deeply appreciate it if you could intervene and help me get this matter resolved.

Thank you very much for your time and support.

Important notice:

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Stay safe.

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you made any successful withdrawals before?
• Has the casino provided any feedback in relation to the submitted documents?
• Have you accumulated your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible.

Thank you very much in advance for your reply.

Best regards,

Attila

1. Have you successfully withdrawn funds in the past? No, I have never successfully made a withdrawal from this casino. My withdrawal request submitted on May 19th has been pending/delayed ever since, and I have not received the funds.

2. Has the casino provided any feedback regarding the documents you submitted? The casino has only contacted me to confirm that they received my documents. They have not provided any further specific feedback or updates regarding the verification status.

3. Did you accumulate your winnings with or without an active bonus? The winnings were accumulated while a bonus was active. However, I have strictly followed all the rules and have not violated any of the terms and conditions.

Thank you for your reply. Could you please forward your communication with the casino in relation to this issue? You can reach me via email at attila.g@casino.guru, or you can post screenshots here.

Additionally, could you please attach a screenshot of your pending withdrawal as well?

Thank you for your patience and cooperation.

Dear kanachan14,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.