Spinfellas Casino - Pelaajan omaehtoista pelikieltoa koskevaa pyyntöä ei oteta huomioon.

It's been a week since I requested a permanent self-exclusion due to gambling issues. All they do is send me advertising and bonus offers. I've contacted them via chat, and they haven't done anything. They don't even respond to emails, which is where they're supposed to close the account. I've attached screenshots.

Hoy hace una semana que pedí una autoexclusion definitiva por problemas con el juego. Lo único que hacen es enviarme publicidad y bonos. He hablado por el chat con ellos y no hacen nada. A los correos electrónicos ni responden, que es donde se supone que hacen el cierre de cuenta. Les adjunto las imágenes

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Hello, thank you very much for submitting your complaint. I am truly sorry about your negative experience with Spinfellas Casino. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you received any responses from the casino via email regarding your self-exclusion requests?
• If you did not receive any replies via email, have you tried reaching out to the casino through live chat or other official communication channels?
• Could you please confirm whether you have passed the KYC verification in this casino?
• Could you please share any additional communication with the casino? Send emails or chat transcripts to my email at attila.g@casino.guru, or post screenshots here.

I hope we will be able to help you to resolve this issue as soon as possible.

Thank you very much in advance for your reply.

Best regards,

Attila