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Hi!

I liked the Casino, but they say that there is no way for Brazilians to deposit or withdraw at the Casino, I have 3,000.00 BRL in the account, for these reasons I don't have the BRL currency they claim that I can't deposit or withdraw, then it got complicated ..

Ola!

Eu gostei do Casino, porém dizem que não há como Brasileiros depositar ou sacar no Casino, eu tenho 3.000,00 BRL na conta , por esses motivo de não ter a moeda BRL eles alegao que eu não posso depositar e nem sacar, aí ficou complicado..

Dear Sydor,

Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal issue.

Please understand, that the variety and accessibility of payment methods are not managed by the casino exclusively. Several factors as the Licensing Authority, geolocation, contracts with the payment providers, and bank restrictions, all have a major influence. If a payment method was available for deposits, it doesn’t mean necessarily, that it will be offered for withdrawals too, also it can be discontinued at any time. Unfortunately, casinos are sometimes powerless and limited in offering payment methods to their customers.

Could you please advise if your winnings were accumulated with or without an active bonus? Have you deposited any funds into your account in the past?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

good night.. I won a tournament at the supposed casino, weekly I won a prize worth 10,000.00 kkk and now they don't want to pay me, so it's FLOODY, CASINO GARBAGE THAT DOESN'T PAY, just like that..

SPIN BOUTRY CASINO and I will disclose this garbage casino..

boa noite.. eu ganhei um torneio no suposto cassino, semanal ganhei um premio no valor de 10.000.00 kkk e agora nao querem me pagar, entao é FLAUDULENTO,LIXO DE CASSINO QUE NAO PAGA ,simplesmente assim..

SPIN BOUTRY CASSINO e vou divulgar esse casino lixo..

Could you please advise if you have deposited any funds into your account in the past? If yes, which payment method you have used, please?

Dear SYDOR,

We are extending the timer by 7 days. Please, be aware that in case you fail to comment on your complaint in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.