Spinational Casino - Pelaaja väittää, että maksu on viivästynyt.

Good day dear Casino Guru Team

I have €1000 in real money at Spinational and have been trying to withdraw it since June 6th, 2026, but my withdrawals are simply being canceled by the casino even though I'm using the same system for withdrawals as I used for deposits.

Can you please help me

Best regards

Guten Tag liebes Casino Guru Team

ich habe bei Spinational ein echtgeld von 1000 Euro dieses versuche ich jetzt seit dem 06.06.2026 auszuzahlen aber meine Auszahlung werden einfach vom Casino storniert obwohl ich mit dem gleichen System auszahle wie ich eingezahlt habe

Können sie mir bitte helfen

mit freundlichen Grüßen

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Dear Bayerneike,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Good day dear Casino Guru Team

Today is day 14 since I unfortunately haven't received any money from the casino. I'm asking you to please help me find a solution.

Despite multiple cancellations by the casino and changes to the payout method, unfortunately no money has yet been received.

Best regards

Guten Tag liebes Casino Guru Team

Heute ist Tag 14 seit dem ich leider kein Geld von Casino erhalten habe ich bitte sie hier mir bitte zu helfen das wir da eine Lösung finden.

nach mehrmaligen stornieren seitens des Casinos und ändern der Auszahlungsmethode ist leider immer noch kein Geld eingegangen.

mit freundlichen Grüßen

Dear Bayerneike,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Unfortunately, I haven't received any money from the casino yet.

When I contacted support, they told me they were working on it, but that was 5 days ago now and I keep getting put off.

Best regards

Ich habe leider noch kein Geld bekommen vom Casino

auf Nachfragen beim Support wurde mir gesagt sie arbeiten dran aber das ist jetzt auch schon 5 Tage her ich werde immer wieder vertröstet.

mit freundlichen Grüßen

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Bayerneike,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Karla