SlotsNBets Casino - Pelaajan kotiuttaminen on viivästynyt.

Sent numerous emails about verification and withdrawal of £242. They told me they will close my account but refuse to acknowledge if they will send me my money. I would avoid this company, shocking customer support and a massive scam. Both my deposits I was over charged £100 got charged £106 and £50 got charged £54. Due to winning I only cared about withdrawing.

Dear John,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. It’s quite usual for withdrawal, to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint.

When exactly have you requested this withdrawal? Have you made any successful withdrawals before?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Hi Kristina,

Thanks for the timely response. The website says it takes 2 business days for a withdrawal? Has this increased to 2weeks?

My concern with Slotsnbets it’s virtually impossible to reach them. They don’t list opening hours, have email contacts on their website that don’t work.

Thank you for your reply, John. Please understand that this is a part of our procedure, not casinos. Could you please provide answers to questions in my first message? Also, would you be so kind as to clarify what you mean by "email contacts on their website that don’t work?"

Is no one replying to you or your emails don't go through? Which email address did you use to contact the casino?

Dear John,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Hi

the email that bounces from their website is support@snbets.support. Emails don’t go through and live chat isn’t live as they respond 3days later. I asked them what are their working hours which was ignored. When I asked for clarity on why it’s easy to deposit but impossible to withdraw. I had to sent 6 forms of identity and again they took 4days to respond asking for more documents. I was also over charged for deposits which they didn’t explain why.

Thank you very much John for your reply. I will now transfer your complaint to my colleague Branislav (branislav.b@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

Hello, John,

I am sorry to hear that your withdrawal has been delayed. I will contact the casino and try my best to resolve the issue as soon as possible.

Now I would like to invite SlotsNBets Casino's representative to join this conversation and participate in the resolution of this complaint.

Dear SlotsNBets Casino Team, could you please state the reason why the player's withdrawal has not been fully processed yet and when can he expect the payment? Can you please also share with us information, why was the player charged on top of his deposits?

Thank you in advance for providing the information.

Thanks Branislav. They also closed my account without returning any money back to me.

We would like to ask SlotsNBets Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’, which will have a negative impact on the casino's rating.

Dear John,

Since we have not received any response from the casino regarding the issue, we cannot continue resolving this complaint and we are forced to close it as ‘unresolved’, which will influence the casino’s rating in a negative way.

I sincerely hope you will not come across a problem like this again.

The casino can reopen this complaint anytime.

Best regards,

Branislav, Casino.Guru

Thank you I just want to ensure other players don't fall for their scam.