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have made withdraw an have been waiting 8days since sending all documents required. ..keep recieving same email which is not helping the situation. ..

Hello Tracy.

Thank you for contacting us.

Could you please send us the email what casino send to you?

Regards, Matej

Dear Tracy,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.