Sloten Casino - Pelaajan voitot on takavarikoitu.

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Dear Houston123

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Michal (michal.k@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Veronika

Hello Houston123,

I'm Michal, and I have taken over this complaint. I have reviewed your case, and I agree that this appears to be a rather unusual situation. On one hand, as you yourself confirmed, "all bets between 22:26 and 02:47 ended in wins," which would not been possible if the machine was functioning as intended during that period.

On the other hand, I also understand your point that pachinko and certain slot games are generally played remotely through actual physical machines, which makes it quite unclear how such an issue could have been directly manipulated or exploited from the player’s side.

I will reach out to the casino to gain further insight into this issue and to explore how I might be able to assist.

I would like to invite Sloten Casino to join the conversation.

Dear Sloten Casino,

Kindly provide me with any evidence supporting the alleged violations of your terms and conditions, of which the player is being accused. You can send the information and evidence to me at michal.k@casino.guru for an independent review.

Thank you in advance.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear Houston123,

I have tried to contact the casino repeatedly but have had no success. I'm afraid there isn't much that can be achieved without cooperation on their side. Since the casino operates without a valid license and doesn't refer to any ADR service, there is no gaming authority to turn to.

I will mark the complaint as "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints could help to change the casino's approach. If the casino decides to react, we will reopen the complaint, and you will be notified by email.

I can only recommend that you choose casinos based on their reviews and ratings in the future to avoid situations like this. I am sorry we could not be of more help on this occasion.

Best regards,

Michal

Casino Guru