Slot Mojo Casino - Pelaajan kotiutus on viivästynyt.

Slot mojo claims that they made a payment of 100 euros but these have not been received in my account, I have spoken to them and sent my bank statements and explained that the transfer has not gone through.

I was advised to call my bank and ask why I hadn't received the money. I did this and there has been no payment to my account for this amount.

So how do you proceed? The money can't disappear, right?

Slot mojo hävdar att dom gjort en utbetalning på 100euro men dessa har inte inkommit på mitt konto, har pratat med dom och skickat mina bankutdrag och förklarat att överföringen har inte gått igenom .

Blev rekommenderad att ringa min bank och fråga varför jag inte fått pengarna detta har jag gjort och det finns ingen utbetalning till mitt konto med detta belopp.

så hur går man vidare? pengarna kan ju inte försvinna?

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Dear Delusion,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem regarding the withdrawal of your winnings.

In order to assist you further, could you please provide more details regarding the situation? Here are some questions that may help clarify things:

• When exactly did you initiate the withdrawal of the 100 euros?
• Is your withdrawal in Slot Mojo Casino marked as processed, please?
• Could you please obtain the transaction number from the casino and then request the bank to trace the transaction using this number?

I hope we will be able to help you to resolve this issue as soon as possible.

Thank you in advance for your reply.

Best regards,

Katarina

The withdrawal was approved on 10/13 on the Casino's website.

I have since sent the requested bank statement to them twice.

Slot Mojo tells me that it should be paid out and that I should contact my bank, I have done so but my bank wants a transaction number but this has not been sent to me yet.

It's been almost a week since I sent a message saying I need a transaction number, and the response when I asked for this was that they were still investigating the matter.

Uttaget blev godkänt den 13/10 på Casinots sida.

Därefter har jag skickat efterfrågat bankutdrag två gånger till dom.

Slot Mojo säger till mig att det ska vara utbetalat och att jag skulle kontakta min bank ,det har jag gjort men min bank vill ha transaktionsnummer men detta har inte skickats till mig än .

Var snart en vecka sedan jag skickade om att jag behöver transaktionsnummer, som svar när jag efterfrågade detta var att dom fortfarande utreder ärendet.

Dear Delusion,

thank you for your reply.

Could you please forward all communications you have had with this casino to katarina.d@casino.guru. This includes emails, live chat transcripts, and any accompanying screenshots.

Kindly notify me here in the thread once the email has been sent.

Looking forward to your reply.

Katarina

Email sent to you Katarina.

Mail skickat till dig Katarina.

Dear Delusion

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Jana (jana.k@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Katarina

Dear Delusion,

My name is Jana and from now on, I will assist you with resolving your complaint. I am sorry to hear that your withdrawal has been delayed. I will contact the casino and try my best to resolve the issue as soon as possible.

Now I would like to invite Slot Mojo Casino representative to join this conversation and participate in the resolution of this complaint.

Dear casino, could you please state the reason why the player's withdrawal has not yet been processed?

Thank you in advance for providing the information.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

I have tried to contact the casino repeatedly but had no success. I’m afraid there is not much that can be achieved without cooperation from its side. I will mark the complaint as "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints might help to change the casino's approach. If the casino decides to react, we will reopen the complaint, and you will be notified by email. In the meantime, I recommend you contact the MADRE– an alternative dispute resolution service (https://madre-online.eu/) and submit a complaint to them. It collaborates with the Gaming Authority and has better options and tools to help players. The next step would be contacting the Malta Gaming Authority itself (https://www.mga.org.mt/). Please let me know if you need help with filling the form or how the ADR responded if you can do this on your own (jana.k@casino.guru). I am sorry I could not be of more help on this occasion.

Best regards,

Jana