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I won. And it refused to pay out. Tried everything. Then my account strangely disappeared. Do not use this company

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• What types of games did you play to accumulate your winnings?
• Did you accumulate your winnings with or without a bonus? If you played with a bonus, please send me a link or a screenshot of the offer and specify whether it was a deposit bonus or a free no-deposit bonus.
• Could you please clarify why your withdrawal request was declined? What explanation did the casino provide?
• Have you completed the full KYC verification process, or at least submitted any identity documents to the casino for verification?
• Could you also describe the issue with your account in more detail? What message or notification do you see when you try to log in?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Dear Dibdob123,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Veronika
Casino.Guru