ShelbyWin Casino - Pelaajan kotiutus viivästyy ilmoitetun käsittelyajan jälkeen.

Withdrawal pending for more than 21 business days

Hello,

I would like to file a complaint against ShelbyWin Casino.

I submitted my withdrawal request on 4 July 2026 for €140.

Before requesting the withdrawal, I completed all the required verification procedures (KYC), and my account was successfully verified. There are no outstanding verification requests or account issues.

According to ShelbyWin’s own policy, withdrawals are processed within 7–21 business days. However, more than 21 business days have now passed, and my withdrawal is still marked as Pending.

During this time, I have contacted their customer support many times via email and live chat. Unfortunately, every response has been the same generic message, claiming that the delay is caused by a high volume of withdrawal requests and additional security checks. They have never provided:

the specific reason why my withdrawal is delayed;

an estimated payment date;

any evidence that additional verification is actually required.

Instead, they continue sending identical template responses while keeping my funds on hold.

I have acted in good faith, complied with all their requirements, and patiently waited beyond their stated maximum processing period.

I am requesting Casino Guru’s assistance in helping resolve this issue and encouraging ShelbyWin to process my withdrawal without any further delay.

I can provide all supporting evidence, including screenshots of my pending withdrawal, verification status, and email correspondence with the casino.

Thank you for your assistance.

Kind regards,

Zurab ****

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions so I can understand the whole situation completely.

• Have you made any successful withdrawals from the casino in the past?
• Have you accumulated your winnings with the help of a bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas