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i have won 2000e and i have not krikt. and have blocked my account

ich habe 2000e gevinnen und ich habe nicht gekrikt.und zu haben meine konto gespert

Dear Notis1975,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Unfortunately, I’m not able to assist you with this case based on the current description of events and I will need definitely more information and details. Could you please elaborate? Have you accumulated your winnings with or without an active bonus? Was your account fully verified in the past? Could you please advise how long ago you have registered your account?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Additional comments from the player:

"For you. I send the documents that they ask for and they send me an email again and they ask me again the same. I have won 2000 euros and they keep them and they closed my account"

Have you accumulated your winnings with or without an active bonus?

Dear Notis1975,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.