Rubyreels Casino - Pelaajan tili on suljettu ja voitot viivästyvät.

Good morning

I have registered with RubyReels and successfully verified my identity via email.

And then I deposited and played for several hours, making over 600 USD.

and then suddenly my game account was blocked.

Then I asked support what happened.

They told me I would receive money.

I've been waiting for more than a month and I'm still waiting.

It didn't happen

I ask Gurucasino to help with the problem.

Guten Morgen

ich habe bei RubyReels registiert und verifiziert per email erfolgreich

und dann habe ich eingezahlt und parstunde weiter gespielt habe ich über 600 usdt gemacht habe

und dann von einmal würde mein spielkonto gesperrt

dann habe ich support gefragt was ist passiert

die haben mir gesagt das ich geld erhalte

seit mehre wie 1 monat ich warte immer noch

es ist nicht passiert

ich bitte Gurucasino bei das problem helfen

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• Has the casino specified why your account was blocked?
• Have you been blocked by any other casinos operating on the same platform as RubyReels in the past? If so, what was the reason for the block, and when exactly did it occur?
• Have you made any successful withdrawals from this casino before?
• What types of games did you play?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika