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Hello,

First of all, I live in Germany. My deposit from April 5th, 2026, in the afternoon via Klarna has not yet been credited to my casino account. At other casinos with a German license, the money is immediately available in the casino account when using Klarna. Now, on top of that, the casino is asking me to register again! See attachment. Do they really have a German license?

greeting

Hallo,

vorab ich wohne in Deutschland. Meine Einzahlung vom 5.4.2026 nachmittags über Klarna wurde meinem Casinokonto bis jetzt nicht gutgeschrieben. Bei anderen Casinos mit deutscher Lizenz ist das Geld mit Klarna sofort auf dem Casinokonto. Jetzt kommt noch dazu, dass mich das Casino auffordert mich neu zu registrieren ! Siehe Anhang. Haben die wirklich eine deutsche Lizenz ?

Gruß

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Dear mws1,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate but bear in mind that it’s a complicated process that takes one month approximately. In these cases, the casino usually has its hands tied.

I’m sorry that we couldn’t be of much help at this time. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding.

Best regards

Petra

Dear mws1,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear mws1,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Petra