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Hello,

First of all, I live in Germany. My deposit from April 5th, 2026, in the afternoon via Klarna has not yet been credited to my casino account. At other casinos with a German license, the money is immediately available in the casino account when using Klarna. Now, on top of that, the casino is asking me to register again! See attachment. Do they really have a German license?

greeting

Hallo,

vorab ich wohne in Deutschland. Meine Einzahlung vom 5.4.2026 nachmittags über Klarna wurde meinem Casinokonto bis jetzt nicht gutgeschrieben. Bei anderen Casinos mit deutscher Lizenz ist das Geld mit Klarna sofort auf dem Casinokonto. Jetzt kommt noch dazu, dass mich das Casino auffordert mich neu zu registrieren ! Siehe Anhang. Haben die wirklich eine deutsche Lizenz ?

Gruß

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Dear mws1,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate but bear in mind that it’s a complicated process that takes one month approximately. In these cases, the casino usually has its hands tied.

I’m sorry that we couldn’t be of much help at this time. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding.

Best regards

Petra