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Hello everyone,

I've had pending withdrawals at Romibet since December 23, 2025. After waiting three weeks, the verification window finally opened on January 14, 2026, where I immediately uploaded all the necessary information. Since then, nothing has happened; the verification is still pending. Whether I contact them by email or live support, I only receive automated replies. So, for over four weeks, nothing has actually happened. Am I the only person on this site experiencing this problem?

Hallo zusammen,

Ich habe seit dem 23.12.2025 offene Auszahlungen bei Romibet. Nach 3 Wochen warten hat man am 14.01.2026 dann das Verifizierungsfenster geöffnet wo ich direkt alle Daten hochgeladen habe, seitdem ist nichts mehr passiert die Verifizierung ist immernoch offen. Egal ob per Mail oder livesupport man wird nur mit automatischen Antworten stehen gelassen. Also über 4 Wochen ist eig nichts passiert. Bin ich die einzige Person auf dieser Seite mit dem Problem?

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear Arkiria92, 

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. 

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos takes KYC lightly and it might take a few working days to complete this thorough process. 

Could you please advise which documents you have already provided and when exactly did you send the last one? Have you provided all the required documents as soon as possible and in the correct format? 

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply. 

Best regards, 

Attila G.

Hello,

Of course, when I opened the verification process on January 14, 2026, I uploaded all the documents immediately in the evening.

Mifinity bank statement for the requested period, proof of address, and a selfie with the website in the background. I uploaded my passport via the platform's verification tool, which the system automatically checked.

So all necessary documents should be available.

Hallo,

Natürlich habe ich beim Öffnen der Verifizierung am 14.01.2026 direkt abends alle Unterlagen hochgeladen.

Mifinity Kontoauszug für den GewünschtenZeitraum, Adressnachweise und das Selfie mit der Internetseite im Hintergrund. Meinen Pass habe bei der Kontrolle der Plattform über das Tool hochgeladen was das System automatisch überprüft.

Also es sollten alle notwendigen Unterlagen vorhanden sein.

Dear Arkiria92,

Thank you very much for your reply.

Are there any documents in your account that are currently pending verification?

Has the casino indicated that there might be a problem with approving specific documents?

Have you received any communication indicating the status of your latest document submission?

Thank you in advance for your response.

Good day,

Last Tuesday, all documents except the selfie were approved. I re-uploaded the selfie on January 27, 2026, and still haven't received any response. Support says the review is complete and I should wait. However, the document remains unapproved.

Guten Tag,

letzte Woche Dienstag wurden alle Dokumente bis auf das Selfie genehmigt. Dieses habe ich am 27.01.2026 erneut hochgeladen bis heute wieder keine Reaktion. Außer das der Support sagt die Überprüfung ist durch ich solle warten. Das Dokument ist aber bis zum jetzigen Zeitpunkt nicht genehmigt.

This case is still unresolved. I contacted support again today regarding the unapproved selfie. Naturally, I only received a standard reply. So the re-uploaded selfie from January 27, 2026, is still pending.

In diesem Fall gibt es immernoch keine Klärung. Ich war heute bezüglich des nicht genehmigten Selfie nochmal im Support. Natürlich gab es wieder nur eine Standard Antwort. Also ist das erneut hochgeladene Selfie vom 27.01.2026 immernoch ausstehend.

Dear Arkiria92,

Thank you for your reply. Could you please forward all relevant evidence along with your communication with the casino in relation to this issue? You can reach me via email at attila.g@casino.guru, or you can post screenshot here.

Thank you for your patience and cooperation.

Good day,

I sent an email regarding this matter. Today, all withdrawals were canceled after two months. Support told me to complete the verification process, but that window is locked for me. They also told me to resubmit the withdrawals, but that option is also blocked by support; I can't access either window. All relevant information is included in the email along with screenshots.

Guten Tag,

Ich habe in diesen Fall eine Email geschickt. Heute wurden alle Auszahlungen nach 2 Monaten storniert. Im Support wurde gesagt bitte die Verifizierung machen dieses Fenster ist aber gesperrt bei mir , ebenfalls soll ich die Auszahlungen neu beantragen auch das wird durch den Support gesperrt ich kann beide Fenster nicht nutzen. Dazu ist alles in der Email an Screenshots.

Dear Arkiria92,

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Lala (jean.s@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Attila

Hello Arkiria92,

My name is Lala and I will be assisting you with your case. I hope that together we will come to a successful resolution of your issue.

I would like to request the presence of a representative from the casino in this conversation.

Dear RomiBet Casino,

Could you possibly provide additional information regarding the issue and clarify the situation? I would also appreciate it if you provided us with any and all relevant evidence.

Thank you in advance.

Respectfully,

Lala

Dear Arkiria92,

Please note that your account is fully verified.

We sincerely apologize for the longer-than-usual processing time and for any inconvenience caused by the withdrawals delay.

Your withdrawals request have been forwarded to the appropriate department, which will process the payment at the earliest opportunity.

Thank you for your patience and understanding.

Kind Regards,

Romibet Casino Team

Thank you for the update, RomiBet Casino.

Dear Arkiria92,

Romibet Casino Team confirmed that your account is fully verified and that your withdrawal requests have already been forwarded to the appropriate department for processing.

At this point, could you please let me know as soon as your withdrawal is successfully completed? Your update will help ensure everything is finalized smoothly on your side as well.

Good day,

It's good that the account is verified, but that doesn't change the fact that the payouts are stopped after two months. An explanation for this would have been interesting. The current payouts have been pending since February 17, 2026; I will confirm them here once I receive them.

Guten Tag,

Schön das der Account verifiziert ist, ändert ja trotzdem nichts an der Sache das nach 2 Monaten die Auszahlungen abgebrochen werden. Diesbezüglich wäre eine Stellungnahme interessant gewesen. Die aktuellen Auszahlungen sind seitdem 17.02.26 offen ich werde hier die Auszahlungen bestätigen wenn ich diese erhalten habe.

Dear RomiBet Casino Team and Arkiria92,

Thank you for the updates.

Arkiria92, I fully understand your frustration. Based on the timeline you provided, the withdrawals were originally requested on December 23, 2025, and the verification process began on January 14, 2026. After submitting all required documents and waiting several weeks for approval. The process appears to have taken significantly longer than what players would normally expect.

Could either of the parties please confirm whether the withdrawals have already been processed or received?

Thank you both for your cooperation.

Hello,

Yes, the payments have been received. The case is therefore closed. Thank you very much for your help.

Hallo,

Ja die Auszahlungen sind eingegangen. Somit ist der Fall geschlossen. Vielen Dank für Ihre Hilfe.

Dear Arkiria92,

We're glad to hear that the you were able to finally received your withdrawal. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation.

If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help. 

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time.

Best regards, 

Lala

Casino.Guru