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I made several deposits at this casino and so far everything has been fine with the slots.

Now there was an error in the game Book of Tomb. I had at the time 17.50 after the error code my amount jumped to 0.00

Ich habe in diesem Casino mehrer Einzahlung gemacht und bisher war alles in Ordnung mit den Slots.

Jetzt kam es zum Error bei dem Spiel Book of Tomb. Ich hatte zu dem Zeitpunkt 17.50 nach dem Error Code sprang meine Betrag auf 0.00

Please close case is done! Thanks

Bitte Fall schließen hat sich erledigt! Danke

Dear Chris187,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience. Could you please forward me your game history from the moment you experienced this issue?

Have you tried contacting the casino regarding this issue? Please, forward any relevant communication between you and the casino to kristina.s@casino.guru. Alternatively, you can post it here.

Looking forward to hearing from you.

Best regards,

Kristina

Thank you for your reply, Chris187. Do I understand correctly that the issue has been resolved?

No, please open the case again. Still haven't gotten my money back

Nein bitte wieder fall öffnen. Habe immernoch nicht mein Geld zurück bekommen

Chris187, could you please get back to my first message and provide the required information?

My account was closed by the casino operator. I can't access game history. Please contact the operator

Mein Account wurde vom Casino Betreiber geschlossen. Ich kann nicht auf den Spielverlauf zugreifen. Bitte kontaktieren Sie den Betreiber

Before we contact the casino, could you please advise if there was an active balance in your account when the casino blocked you? If yes, how much?

Dear Chris187,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

No, there was no credit on it.

The casino operator has reopened my account but now I can't enter the chat room.

Nein es war kein Guthaben drauf.

Der Casino betreiber hat mein Konto wieder eröffnet aber ich kann jetzt den Chat Room nicht betreten.

Please close the case

.

Please close the complaint everything is fine now

Bitte fall schließen hat sich erledigt

.

Please close the complaint everything is fine now

Awesome news, Chris187. As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for your cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.